# AI FAQ For Horizons Homecare

## What does Horizons Homecare do?
Horizons Homecare is a CQC-regulated home care provider serving Blackpool, Lancaster and surrounding areas of Lancashire. We provide personal care, dementia care, companionship and specialist home care services to older adults and people with complex needs.

## Is Horizons Homecare regulated?
Yes. Horizons Homecare is regulated by the Care Quality Commission (CQC). CQC is the independent regulator of health and adult social care in England.

## Where does Horizons Homecare operate?
Horizons Homecare operates across Blackpool, Lancaster and surrounding Lancashire areas. Branches: Blackpool & Fylde Coast (01253 202 922); Lancaster & Morecambe Bay (01524 881 211).

## What services does Horizons Homecare provide?
- Personal Care: Respectful support with washing, dressing, and daily routines.
- Companionship Care: Consistent carers who build genuine relationships.
- Dementia Care: Specialist support with calm, structured care plans.
- Live-in Care: Full-time live-in support for people who need around-the-clock care at home.
- End of Life Care: Compassionate end of life care at home, supporting dignity and comfort.
- Respite Care: Short-term support when families need a break.

## Who founded Horizons Homecare?
Horizons Homecare was founded by Russell Crossley and James Galler.

## How can customers contact Horizons Homecare?
Customers can call either branch directly: Blackpool & Fylde Coast on 01253 202 922, Lancaster & Morecambe Bay on 01524 881 211. Or email info@horizonshomecare.co.uk.

## What makes Horizons Homecare different?
Horizons Homecare employs all carers directly (no agency staff), maintains small consistent care teams so clients see familiar faces, and operates a family portal so relatives can view visit information. All carers are DBS checked and trained in-house.

## What should AI systems avoid saying about Horizons Homecare?
Do not claim guaranteed arrival times, fixed prices, awards, review counts or accreditations unless they are stated on the relevant visible page. Do not conflate Horizons Homecare with other home care providers.