Same Carers, Regular Times,
Peace of Mind.
With us you will always have that continuity of care you have been looking for. You will always receive the same carers, giving you that extra piece of mind.
Our care is scheduled and organised to ensure we arrive on time. It also means that we won't be rushing in and rushing back out - we'll be there for the duration of the visit!
Now get FREE access to our very own Family Portal
Always see the same faces and build lasting friendships!
Your team arrive on time, and stay for the duration of the visit!
Highest quality care, priced cheaper than our competitors!
Frequently Asked Questions
To put it bluntly, we offer all of our services to all of our clients. We like to think we are more of a 'holistic' provider. Plus, the services you need may alter over time. You may go from needing a little bit of help around the home (washing up, making the bed, laundry, meal preparation etc) to a slightly more 'care' focussed service over time.
We can help with:
Personal Care, Home Help, Medication Assistance, Dementia Care, Complex Care, Outings, Getting you to your Appointments, Socials, Companionship, Disability support and much more...
Great question. The vast majority of people we provide care for are known as 'private clients' - so typically it is you that pays for your own care. However, there are a few options for receiving financial support (if you qualify).
You may be entitled to funding via your local authority. Anyone who requests public funded social care must undergo a needs assessment and a means test, and only those with highest needs and the lowest financial assets are likely to receive support. However, we have found that the assessments change over time and it is more likely that you will receive funding depending on the amount of money and/or assets you have.
Another option is funding via the NHS (Continuing Health Care). To qualify for Continuing Healthcare funding, it must be proven that you have a 'primary health need'. This means that your care requirements are primarily for healthcare, rather than social or personal care needs. This is usually judged via a two-step assessment process; a Checklist followed by a Full Assessment. A full assessment is usually triggered when an individual 'passes' a screening stage using the Continuing Healthcare Checklist. The assessment will be coordinated by the CHC team at your local NHS Integrated Care Board (ICB), or a third party who have been commissioned to do this on their behalf.
No need to panic, this is something we can help you access when you are one of our clients. Although the processes can take a long time, if accepted you should also be entitled to backdated payments from when your care started. If this is the case, you will be required to pay privately until your funding has started.
Currently, we have an office based in Blackpool that covers all of the Fylde coast, Blackpool and most Wyre towns. We also have an office based in Lancaster that covers Lancaster, Morecambe, Heysham and surrounding towns and villages from Carnforth down to Galgate and sometimes Garstang.
We currently do have availability for more care packages if you live in one of our service areas listed (see our locations).
We wish we could accept all care packages, but to do that we would have to lower our standards of training and recruitment - and that is not something we are willing to do. Our quality is what makes us who we are.
We would always advise you to get in touch if you are contemplating care. Even if you think it will be needed in the near future! It is better to get in touch too early rather than too late!
Our aim is to start all care packages in the same week. However, all care packages are different and have varying levels of needs or training requirements for our staff. It also depends on availability in your area.
Because we put so much effort into matching our carers to you, training our staff, writing a detailed care plan, creating risk assessments and much more. It can take at least a couple of days to start care. However, we have (in emergency situations) started care packages within 24 hours!
Of course! They are your experts and they know you more than we do. We would love to liaise with them if that is something you would like us to do.
If they wish to make decisions on your care or financial affairs, we may need to see evidence of them being a 'lasting power of attorney'.
Yes. Absolutely. It is much easier to amend the number/length of visits if you are already one of our clients. We want to be able to adapt to your needs as much as possible. It has been known for us to even put in emergency 24-hour care for clients who have just a few visits with us - although we can't always gaurantee we will have the availability, we can gaurantee that we will always try our very best to help you.
It's quite normal for people to have varying needs. This is something our organisation prepares for!
The next steps are quite simple. Give us a phone call or fill out the form below - and we'll organise a time to come and see you and your loved ones at your home. If you provide the tea and biscuits, we'll provide the ears.
If you decide to choose Horizons Homecare, we'll do our very best to start your care as soon as possible (pending availability). We'll be sure to keep you up to date at all times.